January 21, 2021: Curious about what The Transitions is about? Learn more as Mark Pew, one of the co-founders of The Transitions discusses the movement and why it’s important to think strategically about how to handle the influx and outflux of talent over the coming decade. During the session, you’ll hear from The Transitions industry co-founders, learn about the vision for the group and how you can get involved.
January 26, 2021: The data is clear. Over the past eight years, survey responses of more than 3,000 claims leaders and frontline professionals have uncovered the state of talent recruitment and retention in the workers’ compensation industry today. The trajectory they’ve revealed is a mixed bag of subtle improvements, striking challenges, and significant opportunities. With the long-foreseen talent crisis now knocking at our front door, the time for industry action is no longer optional, it’s absolutely vital for organizational survival. In this one-hour webinar, experts from the Workers’ Compensation Benchmarking Study will examine data-backed trends and provide a candid scorecard of what the industry is or is not doing about the looming talent gap. They will also discuss talent approaches that organizations can use to not just survive – but thrive – in this next evolution of the workers’ compensation industry.
February 18, 2021: The term “mentoring” was created in 800 BC in Homer’s Odyssey when Odysseus entrusts his young son Telemachus to the care of Mentor, his trusted companion when he goes to fight in the Trojan War. Mentorship has taken on various meanings in business over the years, from as little as an investment in “getting to know a company” for two weeks to a lifelong “Big Brother, Big Sister” commitment. As the workers’ compensation industry – and every workplace in the U.S. – deals with the "silver tsunami," mentoring has taken on an even more important role in proactively managing this generational transition. Mentorship is not just about transferring institutional knowledge. It's also a transparently authentic dialogue about experience, lessons learned and perspectives applicable to both professional and personal life. Mentorship crosses company and demographic boundaries and offers viewpoints into other ways / better ways to do things. The Transitions is launching a Mentorship Program that will help connect mentors and mentees to build relationships that matter. Our Advisory Council has helped craft a best-practice way to manage this industry-wide offering. During this webinar, session panelists will set the stage for what a mentor and mentee should expect as we “re-imagine” mentoring in 2021.
March 16, 2021: Communication is imperative, especially in workers’ compensation. There is power in communication. The words you use and how often you communicate can have a positive effect or a depleting effect on an injured worker as well as their recovery journey. Not everyone absorbs information the same. Having a multitude of communication avenues can increase transparency and clarity, leading to more consumable information and less miscommunication. While miscommunication is one of the must underestimated productivity killers, it can also derail relationships due to ineffective communication. We invite you to join in to listen to this panel as we discuss essential communication contacts, methods of communication, frequency of communication, and all things soft skills from verbiage to tone in both oral and written forms.
April 1, 2021: Growing leaders takes a combination of skill development, experience, and building influence. Influence is essential for leaders; a form of capital that can be used to accomplish goals and achieve vision. Building influence occurs in everyday actions and special opportunities. The workers’ compensation industry is driven by relationships therefore building influence externally can be important for organizations looking to grow the next generation of leaders. Influence can be gained from activities such as speaking / teaching opportunities, charitable service, participation in a trade association / industry organization, cross-functional projects / committees and contributions to podcasts, publications, and or other communications (internal/external). Giving employees opportunities to build influence is a great way to develop professionals. However, this is an investment of time and resources for the company. It is important to remember these opportunities are not about sales or marketing of the person or the company but about exposing individuals to new perspectives and developing knowledge and relationships. Most employees do not begin their career with hundreds of LinkedIn connections. These relationships are built over time through many channels. Cultivating influence, especially outside your organization, can be a valuable way to build professional skills and develop new ideas. This session’s panelists will share strategies on how they built influence, what they gained, and how it benefited their organization.
May 5, 2021: Management styles have continuously changed as society and workplaces have evolved. But with this coming generational shift that will dramatically change the dynamics between employer and employee based on changing expectations, it’s even more important to be adaptable and responsive. This session will discuss what management styles should be retired or refined and what new techniques should be used to promote a thriving workforce.
May 20, 2021: As we have heard in previous webinars in The Transitions Webinar series, management styles have continuously changed as society and workplaces have evolved. Technology, greater emphasis on positive customer experiences, quantum leaps in data procurement, quicker easier and cheaper data analysis related to outcomes and ubiquitous global real-time communication fueled by 21st century social media have changed our businesses forever. Yet many organizations have been slow to change course and slow to adapt to the evolving marketplace. At the same time we are living through a once-in-a-lifetime generational talent shift. Whether you believe this is an "existential threat" or a "silver tsunami" there is no doubt that this coming generational migration will dramatically change the dynamics between employer and employee, client and partner, vendor and provider, doctor and patient, and even regulator and the Courts. Much has been written on the Claim Advocacy philosophy, but there is still much to understand about the behind the scenes work being done to accommodate this dynamic time in workers compensation and beyond. Todays brilliant panelists will share their past experiences as it relates to successful business practices they have deployed in their careers...but more importantly help us look to the future in approaching a workforce of Gen X'ers, Millennials and Gen Z'ers. This session will discuss what business processes should be retired or refined and what new practices and policies should be used to promote a thriving workforce and help your business adapt to the changing workforce in a tumultuous post-pandemic society.
June 17, 2021: The Transitions Webinar series has made it clear that there is an impending generational shift in Workers’ Compensation as more and more industry experts retire in the coming years. There needs to be a plan in place to attract new employees while retaining the vast knowledge and experience of retiring workers. We are in a unique time of digital transformation where most workers have been required to find more efficient ways of doing business with different tools, however, Workers’ Compensation is lagging behind many other industries when it comes to innovating with new technology. Many organizations recognize that better technology, analytics, user interfaces and transparency can be a competitive advantage, but the industry as a whole has been slow to adapt. In order for Workers’ Compensation to continue to progress and deliver better outcomes, there must be a plan in place for technology to play a critical role.
Our excellent panelists will pass on some of their thoughts and prior experiences regarding innovation and what this means for industry technology and the next generation of the Workers’ Compensation workforce. This session will discuss what obstacles are standing in the way of new technology in the industry and how your business can work towards better outcomes while improving engagement with current and future employees.